Frequently Asked Questions

Payment Options

Online Orders: We accept most major credit cards through PayPal secure online payments. Find the items you wish to purchase, place them in your shopping cart and proceed to checkout.

Download Orders: Downloads must be purchased individually using the “Buy Now” button, and are not added to your shopping cart.

Order Confirmation: You will receive an e-mail upon completing your order. For digital items, the email will include your download link. For mailed items, a second e-mail will be sent when your order is shipped.

International Orders: Most international orders can easily be processed through our website. PayPal automatically converts many currencies into U.S. dollars.

Other Charges: For rush orders, volume discounts or special shipping instructions, please contact us first.

Privacy

We care about your privacy! We do not sell or distribute customer information to anyone. UnityWorks uses the information you provide only to fulfill your order and to communicate with you.

Security

Your personal information is stored securely using advanced firewall technology, encryption and Secure Socket Layers (SSL) to keep your information safe. To process your payments we use PayPal, one of the most respected names in credit card processing services.

Shipping

All orders are shipped through the U.S. Post Office. Most orders are mailed within 3-5 business days, and may take an additional week or more to reach their destination.

DOMESTIC ORDERS: For orders shipped to U.S. addresses (including Alaska, Hawaii, Puerto Rico and APO/FPO), you can choose from two options:

U.S. Media Mail/Economy – 2-9 business days (lowest cost for books)
U.S. Flat Rate Priority Mail – 1-3 business days (contact us first)

SHIPPING CHARGES: Domestic shipping is calculated during the checkout process. Shipping is based on the actual amounts charged by the Post Office, plus a small packing and handling fee. For large orders with shipping charges over $100, please contact us for best rates.

INTERNATIONAL ORDERS: For shipments outside the United States, we use First Class or International Flat Rate Priority Mail (1-3 weeks). Please send us your shipping address to determine exact fees. Customs or import duties imposed by the destination country are the responsibility of the customer. Customs procedures can cause delays beyond our original delivery estimates. Contact your customs office for further information.

ELECTRONIC FILES: There are no shipping charges for purchases delivered via download.

IF ORDERING 10 OR MORE BOOKS: Please contact us to determine the best shipping rates.

Returns

UnityWorks LLC (Bahá’í Tools) is committed to customer satisfaction. If you are not happy with your purchase, you may return any books or other items mailed to you by UnityWorks LLC within 30 days of shipment for a full refund. Refunds will be applied to the same credit card or PayPal account used to make the purchase.

Items must be in new condition and returned in their original packaging. Please include a copy of your invoice and a note stating the reason for the return. There is no refund on shipping charges. You will be responsible for all shipping costs unless the return is a result of our error.

All sales are final for any download or closeout items. Please read reviews, sample pages and testimonials prior to purchasing. Contact us for where to ship returns.

UnityWorks is not responsible for items lost or damaged during return shipment. We therefore recommend that you pack items carefully and obtain insurance and tracking.

Limitation of Liability: It is the purchaser’s responsibility to determine the suitability of our products to meet your particular needs. UnityWorks LLC will not be liable for any errors, omissions, or damages arising out of the use or inability to use our products.

Our goal is to provide excellent products at a very reasonable cost. The modest fees we charge are used to support the development of new products for your use. We hope you will let others know about our materials as well.

Volume Discounts

UnityWorks (Bahá’í Tools) offers a discount on orders of two or more of the same item, as follows:

Discounts will be applied in the form of a partial refund. Please complete your order for the full amount. Then email us within 7 days of purchase to request your refund. The refund amount will be applied back to the same credit card or PayPal account used to make the purchase.

The volume discount does not apply to downloads, to shipping and handling charges, or to specials and already-discounted items.

Retailers: Please contact us for wholesale pricing.

Let our free quarterly electronic newsletter keep you up-to-date with our latest products and special offers. To subscribe, send an email to:

info@BahaiTools.com

Put “Subscribe” in the subject line.

Include your first and last name and your email address.

* * * * *